Support
Contact
Us
We're here to help — reach out anytime. Our team responds to every message within one business day.
Get in Touch
Choose the method that works best for you. Email is fastest for order-related queries — include your order number and we'll get back to you within one business day.
Email us
info@lyvella-shop.comWe reply within one business day. Include your order number for order-related queries. Off-hours messages are answered the next working day.
Call us
+1 (800) 555-0134Available Monday to Friday, 9:00 AM–5:00 PM (ET). Leave a voicemail if we're unavailable — we'll call back within one business day.
Self-service
View our FAQQuick answers to common questions about orders, shipping, returns, and payment — often faster than waiting for a reply.
Send a Message
Fill out the form below and we'll get back to you within one business day. The more detail you include, the faster we can help. For order queries, always include your order number.
Company Information
Lyvella is operated by LMTrade, a company registered with the Dutch Chamber of Commerce. All commercial operations, order fulfilment, and customer relations are managed directly by our team.
LMTrade (trading as Lyvella) · registered in the Netherlands (KvK 94707278)
Trondheimstraat 10, 7559JE Hengelo, Netherlands
info@lyvella-shop.com · +1 (800) 555-0134
Netherlands
See our Legal Notice for full company registration details.
Support Hours & Self-Service
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Holidays: Closed
Email responses within one business day regardless of when you write.
All times ET (Eastern Time).
Start a Return — 30-day return window, hassle-free
View FAQ — quick answers to common questions
Order History — view and manage past orders
Shipping Info — rates, timelines & carriers
Didn't find what you needed?
Our team reads every message and responds within one business day. Include your order number for order-related queries — it helps us help you faster.
Monday–Friday
9:00 AM–5:00 PM (ET)